tag:blogger.com,1999:blog-46212382232268574262024-02-20T17:54:49.872-08:00ITIL CSI - Continual Service Improvement For ITILITIL CSI, Continual Service Improvement, CSI, 7 step process, service reporting, service measurement, return on investment, service level management, benchmarking, assessments, deming cycle, tools, csi summary, matrix, methods, techniques, overview, intro, book, IT Service Management, ITIL Training ZoneAnonymoushttp://www.blogger.com/profile/04984631739425732640noreply@blogger.comBlogger16125tag:blogger.com,1999:blog-4621238223226857426.post-63982048419042696092011-11-27T01:58:00.000-08:002011-11-27T01:58:41.134-08:00ITIL Tooling Effectiveness and the Five Turnaround StepsITIL Tools and ITSM product suites have been utilised since the late 1990′s and provide an underpinning capability for many IT organisations today.
These tools often started out their life at the helpdesk with incident management and service request management and took root from there. The question is: Are we, as ITIL Practitioners, ITIL Experts and engineers of IT service improvement – Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-47678833047846949672010-07-20T01:23:00.000-07:002010-08-22T02:17:31.217-07:00Gain ITIL Expert Certification Status - with Our Online ITIL Experts ProgramAchieve your ITIL Expert status with this exclusive Online ITIL Expert Training Program.
There are three levels of benefit to gaining ITIL Expert Certification status by joining our online training Program: -
Level 1
The Personal Benefits of Being an ITIL Expert: -
Enhance your understanding and knowledge of key ITIL V3 concepts and processes
Engage, consult and lead your customers in the Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-69344798555680608232009-08-13T07:29:00.000-07:002010-08-13T07:30:09.151-07:00ITIL Training Zone - Providing Online ITIL Training CoursesITIL (Information Technology Infrastructure Library) is a public framework for businesses to improve how they plan, deliver, support and enhance IT services.
It is the most widely used framework of its kind in the world ITIL is used by large corporates such as Microsoft and Shell.
But what exactly does ITIL 'do' to benefit your business?
The current version of the ITIL is the third and most Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-58224946974430235612008-11-09T01:33:00.000-08:002008-11-09T01:42:41.473-08:00Six Benefits of Using ITIL Continual Service ImprovementThe Information Technology Infrastructure Library (ITIL) was formed primarily to guide the IT sector in producing manageable systems and applications. It was built on the principle of sharing accumulated knowledge that spans two decades of experience from renowned and reputable IT service management organisations.Budding IT managers can take advantage of the more than useful nuggets of wisdom Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-26628489452455393502008-11-08T13:08:00.000-08:002008-11-09T01:30:14.491-08:00Benefits of ITIL CSI to the IT Service OrganizationIt is pretty risky to build an ITIL CSI process on your own. As with every initiative, even though you chose to be in an area or role that is booming and in demand, there is no guarantee that you will be able to regain the benefits that you had initially laid out.<?xml:namespace prefix = o />A great process owner should figure out a way to maximize their options and fully gain advantage from all Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-50865173639649836552008-11-05T10:38:00.000-08:002008-11-09T01:28:49.738-08:00Benefits of ITIL CSI – Customer and Business BenefitsAquiring a new or changed IT service, or even a new ITSM tool should be done with utmost care. No matter how seemingly small or insignificant it is - it is best to ensure that you will be getting your money's worth and ROI compared with your outlay and time invested.Always try to weigh up all the relevant pros and cons to help you paint a better picture of the benefits that you will reap later onUnknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-61486135492121489882008-09-28T02:14:00.000-07:002008-09-28T02:18:46.513-07:00ITIL CSI – Knowledge Management – Data, Information, Knowledge and WisdomAlthough it is already an overused phrase, knowledge really is power.What drives great people to their impassioned causes? What distinguishes great teams against mediocre individuals? What is the foundation of all successful business entities? The answer can all be traced back to the simple - yet fortified notion - that without ample knowledge, all things would crumble over time and buckle under Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-81496456471131442492008-09-28T02:04:00.000-07:002008-09-28T02:11:50.530-07:00ITIL CSI – The 7 Step Improvement ProcessFor things to change effectively, it is best to follow a rigid set of easily repeatable steps. By following a structured process, slowly but gradually, a little bit of improvement is felt as each step has taken place.When a business decides to leverage the knowledge contained in the Information Technology Infrastructure Library (ITIL), the whole company may go through a rigorous assessment of Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-71337182940577128062008-09-28T01:58:00.000-07:002008-09-28T02:03:32.674-07:00ITIL CSI – Benchmarking the OrganizationChoose any organization and it's quite possible that there are two or more claiming to be at the top of their industry. Their ads are often brandished with claims of beating the rest of the competitors, or that they deliver the best service there is compared to other organizations.However, how can we really know if they are telling the truth?It's easy to claim unverified facts, but as it turns Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-79839454185031671472008-09-17T02:57:00.000-07:002008-09-28T01:54:21.997-07:00ITIL Service Transition - Purpose, Goals and ObjectivesFor any important adjustments in life to come into play it is necessary to manage and leverage change. Just like in the Information Technology Infrastructure Library (ITIL) process, the recurring changes in the main services processes need a certain structure that would focus solely on the adaptation and management of changes in the successful delivery of service design towards service Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-1869021871809113522008-09-11T11:36:00.001-07:002008-09-17T02:09:28.424-07:00Quick Introduction To Service Level Management (SLM)It’s hard to deny the power of technology in these times. Wherever you look, whatever you choose to do, it seems that technology has a hold over us, and it’s not planning on letting us go.<?xml:namespace prefix = o />That is why the long standing denial and dependence of businesses on Information Technology should be long forgotten, and it is best acknowledged in the utmost clarity. For twenty Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-74946027113021312432008-09-08T05:41:00.001-07:002008-09-08T05:55:31.039-07:00What is ITIL CSI – An Introduction to IT Service ImprovementRunning a business is a complicated process. For it to be a successful venture, being passionate and patient is not enough, a great and working business needs to have proper guidance and the right tools to survive in this cutthroat world. It is especially hard to be part of the IT Service Management industry. With an avalanche of competitors vying for the same market, it’s difficult to be bothUnknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-3826227732265979192008-09-08T05:31:00.000-07:002008-09-08T05:56:21.659-07:00ITIL CSI Activities – Improving IT Service ManagementIt’s hard to find the answers when you are not exactly sure what you’re looking for. For an IT service management to function at its best it needs the best tools and most complete information about the business - from the top down. The entire process of ITIL Continual Service Improvement requires a service provider to first define their goal and vision for the company - in order to flourish. Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-37575305428479222492008-04-15T17:04:00.000-07:002008-09-08T05:56:52.606-07:00CSI Activities - Whats Involved in CSI?It is important to understand all of the different activities that must be applied to CSI - in order to implement CSI successfully.Note: All these activities do not happen 'automagically' within an organization or business. Careful planning and attention to detail is necessary.The IT organization must be capable of ownership, handling the responsibility andpossesses the correct authority - in Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-870293671863308802008-04-15T08:14:00.001-07:002008-04-15T17:15:16.286-07:00CSI Purpose - Why ITIL CSI is ImportantThe core CSI purpose is to continually align and then re-align IT services to constantly changing business needs by identifying and then implementing quantifiable improvements to IT services that support the business.Such CSI improvement activities support the full service lifecycle approach across all of Service Strategy, Service Design, Service Transition and Service Operation. (Remember the Unknownnoreply@blogger.comtag:blogger.com,1999:blog-4621238223226857426.post-64887337185181001772007-02-07T07:23:00.001-08:002007-02-07T07:23:47.173-08:00Continual Service ImprovementContinual Service Improvement - Coming Soon!Unknownnoreply@blogger.com