It is pretty risky to build an ITIL CSI process on your own. As with every initiative, even though you chose to be in an area or role that is booming and in demand, there is no guarantee that you will be able to regain the benefits that you had initially laid out.
A great process owner should figure out a way to maximize their options and fully gain advantage from all of the opportunities that are apparent. Being able to thoroughly learn all the processes included in the Information Technology Infrastructure Library (ITIL) would be a big help in making this a reality.
Along with the many structured processes in the ITIL, Continual Service Improvement (CSI) is one of the pivotal areas that could truly set your IT service operation apart from the threats of outsourcers. By implementing CSI holistically across the various businesses IT operations, it will certainly help in the ongoing improvement and development of the service management processes that underpin the catalog of services on offer.
ITIL CSI can enhance the IT service organization in several ways:
A better view of the management structure and cost of services
As CSI is tasked to monitor the different service operations in a business, it would make it easier for owners and IT service management to figure out which services need more/better attention and which can be eliminated or downsized in the service process. Being aware of which services can benefit your business further would also help you spend your budget more wisely in the future.
ITIL CSI can improve the team’s interactivity, efficiency and effectiveness
With CSI providing an ongoing input into each key component of the service operation, key information can be easily relayed to the rightful team members that can quickly enhance the problem areas of the company. A quick and efficient response from the core management team can create a better atmosphere for all the members of the IT staff.
ITIL CSI gives a chance to view the company’s future capabilities
CSI does not just work to fix the problem areas of a company, but with its comprehensive look on the company’s daily processes, it can help map out the future capabilities of the IT Service Providers business. CSI also reviews possible new applications that can greatly benefit the firm in a way that could further attract new customers or build loyalty with existing ones.
Gives a clearer view of the business and can be a great reference point
As CSI logs the various service performances of each business operations, compiled information can greatly help the improvement of the company. As it is one of the benefits of implementing CSI, having the information regarding past IT problems and flaws in any of the business operations would be an extremely useful reference source.
ITIL CSI offers better customer satisfaction
ITIL CSI can, if leveraged correctly, offer enhancement opportunities for the IT service organization, making it more viable and attractive to the business and its customers.
As a company slowly lowers their risk of failure in their IT Service Delivery and performance, businesses can take some pleasure in developing a stronger, longer and more robust series of service level agreements.
