Aquiring a new or changed IT service, or even a new ITSM tool should be done with utmost care. No matter how seemingly small or insignificant it is - it is best to ensure that you will be getting your money's worth and ROI compared with your outlay and time invested.
Always try to weigh up all the relevant pros and cons to help you paint a better picture of the benefits that you will reap later on. GENUINE BENEFITS.
A great example of putting this into action is reading up on the list of benefits that an individual and a business owner can achieve when they have implemented elements of the Information Technology Infrastructure Library (ITIL). "Learning the ropes" through twenty years worth of experience from successful IT Service firms is no longer enough to really boost a company's process effectiveness. How can ITIL CSI help?
Though a lot of businesses seems to ignore the value of Continual Service Improvement (CSI), CSI is one of the most important aspects of ITIL Version 3.
CSI, if executed correctly, should provide certain guarantees of ongoing IT Service stability - and in turn, the ongoing robustness and efficiency of the business operation. By carefully monitoring specified processes and services, while at the same time taking the time and effort to look for better options and applications to further enhance the company, ITIL CSI can be proven to add real demonstrable value.
Here's just a short list of the benefits that CSI can offer to a burgeoning IT Service Provider:
In relation to the business and customer benefits:
Improved quality of business operations
Since CSI is tasked to continual evaluate and monitor the various IT services and functions of the business operations, the CSI 'team' will more likely understand the pulse points of the whole Service Delivery Chain. With the business boosted by the invaluable advantage given by CSI, changes and inevitable problems should also be easier to fix in the future.
Increased Staff Productivity
One of the benefits of using the CSI process in your business is to underpin the various business processes in your network, as logged problems and fault areas of your firm would be easier to address and work with. With fewer instances of service interruption - it is inevitable that the turnaround of the affected team's productivity rate will improve over time.
Creates a better relationship between customers and IT service providers
As staff productivity gradually increases, customers will also begin to notice the positive stability of the service they receive (typically though enhanced SLA results) and will therefore be more inclined to continue to make the business relationship stronger and hopefully better than ever.
Gives a clearer view of the management operations and services
CSI benefits the management operation and gives them the chance to handle their IT services and IT demands better as they are equipped with the latest information and (potential) solutions to key fault areas of the IT services they provide.
Improvement of output quality
As CSI reduces the flaws and unnecessary errors in the various service operations of a business, this will gradually influence the quality of results and outputs to other ITSM processes.
Helps in keeping all those pesky costs in check
CSI can greatly alter the cost efficiency of an IT Service Provider and even the business in the long run, as it helps identify the areas that are justifiably more important than some other operations.
